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Phase
1 -The CERES Assessment
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After
an initial meeting with you and other key stakeholders,
we complete an interactive assessment of the customer
relations culture with employees at various levels of
your organization.
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From
the assessment, we create a proposed performance improvement
plan in collaboration with you and other key representatives.
The assessment and plan focuses on the human relations
dimension within your organization and is tailored to
its unique needs.
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Based
on the proposed plan, a working agreement
is arranged between your organization and
CERES, outlining the specific services that CERES will
provide.
Recognizing
that all employees have a part in creating a successful
customer-centered organizational culture, CERES works
with individuals and groups of employees at all levels
of the organization, using empowerment
based strategies to facilitate performance improvement
in personal and interpersonal leadership and effectiveness.
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